FAQ
Questions we hear before the walkthrough
Straight answers about contracts, pricing, switching cleaners and what happens when something goes wrong.
We already have a cleaner. What does switching look like?
You don’t have to manage the handoff. We walk your building, send a quote, and usually start about two weeks after you sign — sooner when the situation calls for it. See what switching looks like.
What if you don’t live up to what you promise?
If we don’t do what we said, you can end the agreement without penalty. That’s written into the contract.
How long is the contract?
Most of our contracts run one year, with your price locked for the full term. We can go as short as six months.
How will I know the work is actually getting done?
Every month you get the 5-10-15 Report: what you raised, what we did, what’s still open, and anything we noticed that you haven’t. Including our own misses.
Who do I call when something goes wrong?
One person who knows your building and picks up. No call center, no ticket queue.
Who holds our keys and alarm codes?
Only BrightWorks’ owner and the crew assigned to your building. Our office copies are kept in a locked safe. When a crew member leaves, we collect their keys and ask you to change your alarm code.
Can you handle repairs too, or just cleaning?
Both. Doors, drywall, ceiling tiles, painting and more — from the same point of contact who manages your cleaning. Plumbing we handle case by case. For electrical work, we line up licensed electricians.
How fast can you get to a repair?
Handyman Plan clients get a set day each month. If something can’t wait, call us and we’ll tell you honestly how soon we can get there.
Do you handle periodic work like floor stripping or pressure washing?
Yes. On our Monthly Handyman Plan, we build a one-page calendar of your building’s periodic work for the year. Filters, caulking and seasonal checks are done during your regular monthly hours. Bigger jobs like strip-and-wax, carpet extraction, pressure washing and window washing are priced separately up front, and you’re only billed when the work is done.
Do you bring your own supplies and equipment?
Yes, in most cases. We work out the details for your building during the walkthrough.
How much does it cost?
Our cleaning prices are set at the Austin market average for your type of building. Recurring cleaning starts at $750 a month, and the Monthly Handyman Plan starts at $450 a month. Want a budget number now? Try our cleaning cost estimator. Your firm quote comes after we walk your building.
Are you insured?
Yes. We carry general liability insurance of $1 million per occurrence and $2 million aggregate, plus workers’ comp. We’ll send a certificate of insurance on request. Setting us up as a vendor? Request our paperwork here.
Do you work with homes?
No. We’re commercial only — offices, childcare centers, clinics, gyms, warehouses and coworking spaces.
Guides
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Price ranges by building type, why quotes vary so much, and what to ask before you sign. All articles
Still have a question?
Ask us directly. We’ll give you a straight answer — and if it turns into a walkthrough, even better.
Prefer to talk first? Book a 15-minute call.